ChildCareEd Subscriptions FAQs - post

 Group Subscriptions Frequently Asked Questions.

Can I assign training to my staff through subscriptions?

• With a Group Admin account, you are able to purchase subscriptions in bulk at a discounted price and assign staff subscriptions. Staff must then log into their accounts and add courses. At this time, Admin are not able to log in and assign training to staff through subscriptions. If this is something you are interested in doing please contact customer service to assist you. 

What group subscription packages are available and how much do they cost?

ChildCareEd offers a variety of group subscription packages to cater to your educational needs. Pricing is based on the number of people you are purchasing for. Here's a breakdown of the available packages and their costs:

• Basic Subscription: as low as $55 Annually, access to unlimited select online courses.
• Plus Subscription: as low as $89 Annually, access to unlimited select online courses as well as select CDA online courses.
• Instructor-Led Subscription: as low as $120 Annually, access to unlimited select online courses, select CDA online courses. and one instructor-led training every calendar month.

Where can I find a list of the courses available with each subscription package?

• To find a list of courses included with each subscription, visit the "View Courses List" under each package on the subscription page at ChildCareEd Subscriptions. 

When can staff start taking classes after buying a subscription package?

• As soon as a subscription package is purchased, users can begin taking classes immediately. They will select a course from the Course List and add it to the cart.

Is there a limit on the number of online trainings one can have in their account?

• Users can have up to three unfinished trainings in their account at any given time.

Do subscription packages renew automatically?

• Subscriptions will automatically renew, ensuring uninterrupted access.

Can I cancel group subscription packages at any time?

• If you wish to cancel a subscription, you can contact ChildCareEd's office via the Messaging feature on the website (for logged-in users), email at [email protected], or by calling (833) 283-2241 (2TEACH1) during business hours from 8:30 a.m. to 5:30 p.m., Monday through Friday.

Are subscription packages refundable or transferrable?

• Please note that subscription packages are non-refundable, and they are also non-transferable to other individuals.

Are there exclusions to group subscription packages?

• All courses that are more than 6 hours are excluded from subscription packages.
• 6-Hour Medication Administration Training is excluded
• First Aid and CPR trainings (in-person and blended) are excluded

Are newly added classes included in subscription packages?

• Any newly added classes are included in subscription packages.

Is there a limit to how many instructor-led trainings an individual can take at once?

• For those with an Instructor-Led subscription, there's a limit of one instructor-led training per month. If you wish to take more, additional instructor-led trainings can be purchased separately.

Do I get free reprints on certificates?

• As part of your Instructor-Led subscription, you can get free reprints of certificates issued within the last four years. Reprints are available at no extra cost. However, certificate reprints are priced at $15 each if you don't have this subscription. 

Can I expedite the review process for my Emergency Preparedness Plan in less than 72 hours?

• If you need an expedited review of your Emergency Preparedness Plan in less than 72 hours, those with an Instructor-Led subscription receive a 24-hour expedited service. For a review within less than 24 hours, a $15 charge applies. 

I want to downgrade/upgrade my subscription. How do I do that?

• If you want to upgrade or downgrade your subscription, simply contact ChildCareEd's office through the Messaging feature on the website (for logged-in users) or email [email protected] to submit your request. 

I want to cancel my subscription.

• We're sorry to see you go! To cancel your subscription, log into your account at ChildCareEd, visit your Profile,  and follow the provided instructions.