Frequently Asked Questions - post

Frequently Asked Questions

When will my training transfer to my state registry?

• For Registry credit, please add your Registry ID number to your ChildCareEd account. Attendance data will be uploaded weekly to the Registry. Please allow a minimum of 5 business days for your completed course to appear on your Registry account.

What happened to H&H Child Care Training Center? 

• H&H Child Care Training Center is now doing business as ChildCareEd! No worries, we are still the same company with the same dedication to quality and service. 

How can I reach ChildCareEd?

• For your convenience, we offer various ways to get in touch with us. You can visit our Contact Us page or click on the "Message Us" button on our homepage for quick assistance.

What are ChildCareEd's phone hours?

• We are available for phone inquiries on weekdays, Monday through Friday, from (8:30 a.m. - 6:30 p.m. EST/7:30 a.m. - 5:30 p.m. CST). You can reach us through phone call or text at (833)283-2241 (2TEACH1).  In case you reach our voicemail, please leave a message, and we'll get back to you promptly. You can also email us at [email protected].

How can I schedule an on-site training session?

• ChildCareEd offers on-site training sessions with highly qualified trainers who can come to your location. To schedule a session, please fill out an on-site request form! If you would like further assistance regarding our on-site training sessions, please contact us via email at [email protected] or by phone at (833)283-2241 to request a suitable date and training plan. Please note that there may be travel fees and minimum student enrollment requirements applicable.

Is ChildCareEd Accredited?

• Yes, ChildCareEd is accredited by the Maryland State Department of Education (MSDE) with approval numbers CKO-320 and PSO-30299. We are also accredited by the International Accreditors for Continued Education and Training (IACET). IACET holds accreditation as a Standards Developing Organization (SDO) by the American National Standards Institute (ANSI). This accreditation signifies that our procedures meet the Institute's essential requirements for openness, balance, consensus, and due process.

How is ChildCareEd the right choice for me?

• ChildCareEd offers diverse learning methods, including on-site training, in-class sessions, and online training. Our online platform provides the flexibility to access continuing education training on a computer, smartphone, or tablet as long as you have internet access. This is particularly advantageous for students with busy schedules who may not be able to attend traditional scheduled training.

English is not my first language, are courses offered in other languages? 

• Yes! To support learners from all cultures and backgrounds, ChildCareEd offers online training in over 40 different text languages. Users are able to choose to have training text translated into Spanish, Chinese, Arabic, or any other language desired.

Do I need to own a computer for online training?

• To take advantage of our online training, you must have access to a computer with a stable internet connection that also runs the latest version of Google Chrome. If you don't have Google Chrome on your device, you can install it here.

How will I receive my certificate?

• After successfully completing any training, you will receive your certificate via email. Certificates are emailed to the account registered by the individual user. If you don't find your certificate in your inbox, please check your spam/junk folder. If you still encounter issues, you can contact us via email at [email protected] or by phone at (833)283-2241.

Is an email address required to register for online training?

• Yes, you need a unique email address to register for online training. If you don't have an email address, you can register for a free account from a provider like Gmail, Hotmail, Yahoo, or Comcast.

Can I access my online training from any computer?

• Yes, you can access our courses from any computer with internet access.

What is my username and password?

• Your username is the email address you used to create and validate your account and your password is the same one entered upon account creation. This information is provided to you in the account verification email. If you forget your password, you can create a new one by clicking on the "Reset Password" link or by calling us at (833)283-2241.

How do I log out of my ChildCareEd account?

• To log out of your ChildCareEd account, you can simply click on your profile image at the top right corner of the screen. From there a drop-down menu will appear. The last item on the menu is "Logout". Click on "Logout". This will ensure that you are securely logged out of your account and your personal information remains protected.

Can I share my account with other individuals?

• No, accounts are designed for individual users, and certificates are issued only to the user associated with the account.

My certificate has a minor spelling error. Can it be corrected?

• Yes, certificates can be reissued with minor spelling corrections. However, major changes cannot be made to the certificate. Fees may apply if the error was a result of student input.

My marital status has changed, how can I change my name on my ChildCareEd account?

• In order to uphold the integrity of the certificates we issue, we are unable to make changes to First or Last names (beyond minor spelling errors) on your ChildCareEd account. If you wish to have an account with your new name, simply create another free account!

Can I change the Email Address associated with my account?

• ChildCareEd understands that circumstances can change, including your email address. However, it's important to note that you cannot directly change the email associated with your existing account. Instead, if you have a new email address, you'll need to set up a new ChildCareEd account using that email address. Next, submit a request from the original email address to have these accounts merged. While this may seem like an extra step, it ensures the integrity of your account information and provides a seamless experience. 

How do I register for an in-class training through ChildCareEd?

• You can register for an in-class training either by contacting our office at (833)283-2241 and registering over the phone or by using our preferred method, registering online. Click on the "Sign Up" link on our website to begin the process. Once you've created your account, an email verification will be sent to you to create your unique password. This account can be used to purchase both online and upcoming in-class training sessions.

How do I register for an online class?

• To register for an online class, you must create an account on our website. After creating an account, you can purchase both online and in-class sessions. Click on the "Sign Up" link, found in the upper right-hand corner of your screen when visiting our website, to create your account. An email verification will be sent to you to set your unique password.

Are payment plans available?

• Payment plans are available for in-class trainings. A minimum deposit is required upon enrollment, and the remaining balance must be paid in a maximum of four installments processed every succeeding or alternating Monday. Accounts with outstanding balances will not have certificates issued until paid in full. To obtain a payment plan agreement form, please contact our office directly by calling (833)283-2241.

Is financial assistance available to help cover training costs?

• Some states offer Professional Development funds to assist with training costs. You can refer to your state's regulatory agency for more information or click on the "Grants" button on our homepage to view current grant opportunities we participate in. At this moment, ChildCareEd does not currently offer its own funding program.

Am I required to purchase textbooks for in-class trainings?

• No, textbooks are not required for in-class training; they can serve as supplemental resources to aid your learning. You have the option to purchase textbooks depending on the training you register for.

For in-class/instructor-led trainings, do I have to attend the entire session?

• Yes, attendance and participation are mandatory for all in-class training sessions to meet the required clock hours. Any missed classes or hours will need to be made up before a certificate can be issued.

 Do online/self-paced trainings need to be completed in one sitting?

• No, you can log out of online training at any time. When you log back in, you'll have the option to "Continue Where I left off" to complete your training from where you left off.

What should I do if I didn't pass my online post-test?

• Don't worry; you can retake the test by clicking on the "Click here to retake the test" link. Users typically pass their tests within three tries, but there's no limit to how many times you can take it before passing. A minimum score of 80% is required to receive a certificate of completion.

How many times/chances do I have to pass the test?

• Generally, most users successfully pass their tests within three attempts. Importantly, there is no specific limit to the number of times you can take the test before achieving a passing grade. The minimum score required to pass is 80%.

How can I replace a lost certificate?

• If you've misplaced your certificate, don't fret. You can request a duplicate certificate by sending an email to [email protected] or by calling our office at (833)283-2241 for assistance. Please be aware that there is a $15 charge for duplicate certificates. However, it's crucial to note that when it comes to First Aid and CPR or Medication Administration Training courses, ChildCareEd doesn't issue duplicate certificates. For these specific cases, arrangements must be made directly with the instructors and additional fees may apply.

I never got my certificate after finishing the post-test. What do I do?

• Rest assured, certificates are automatically sent to the email address associated with your account upon completing the post-test. In case you can't find your certificate in your inbox, please make sure to check your spam or junk folder as emails occasionally end up there. If, despite these efforts, you still cannot locate your certificate, please don't hesitate to contact our office. You can reach us through our messaging feature or by calling 1(833)283-2241.

I lost my Medication Administration Training Certificate, how can I get a new one?

• For the Medication Administration Training, ChildCareEd doesn't issue duplicate certificates. The trainer needs to be contacted in order to mail out the certificate. ChildCareEd is not the one to issue this certificate, as only a registered nurse can. Arrangements must be made directly with the instructors and additional fees may apply.

How do I know which trainings I took with you before?

• Finding a record of your previous trainings is simple. Just log in to our website and navigate to the "My Trainings" section. There, you'll find a comprehensive list of both incomplete and complete trainings you've registered for with us.

How can I order a transcript?

• Requesting transcripts is a straightforward process. Send us an email at [email protected] from the email address on record, specifying your need for transcripts. Should we require further information, we'll contact you on the phone number we have in our records. Please allow 3-5 business days for processing your request.

I need a person other than myself to take a course but I am paying for it.

• We understand your situation. You can indeed pay for another individual's training during the billing process when entering the payment information. However, it's important to note that the individual taking the course must use their own account that is registered in their name with their email address. ChildCareEd offers a Group Admin feature that can be utilized if you are an administrator, director, or owner of a child care program.

I actually bought a class meant for another person.

• If you've purchased a class intended for someone else, please contact our office through the "Message Us" feature or by emailing [email protected]. We can assist in transferring the class to the appropriate account. Be sure to confirm that the individual receiving the course already has an account with ChildCareEd.

What is a CEU?

• A CEU stands for "Continuing Education Units," which are equivalent to clock hours. Specifically, 1 CEU equals 10 hours of training. CEUs can be further broken down into increments of 0.1, equivalent to one hour. The minimum training duration offered through ChildCareEd is 1 Clock Hour or 0.1 CEU.

Are the courses accepted by my state for my annual clock hour requirements?

• Regulations regarding the acceptance of our courses for your annual clock hour requirements can vary from state to state. We strongly recommend referring to your local or state agencies for detailed information on this matter.

How do I find the trainings that are required to be certified in my state?

• When you log into ChildCareEd our system recognizes which state you are currently in and will display state specific information for you. On the landing page, you will see a list of the most popular trainings in your state. For a more in-depth view of the requirements in your state, simply click on your state abbreviation from the grid on the landing page. Here you will see an option to click on your state approval information. 

How long before I can start my online training?

• For online training, you can get started immediately after completing the payment. There's no waiting period – once you've paid, you can access your course right away.

How can I pay for a training?

• Payment methods vary based on the type of training. For in-class trainings, you can choose to pay via phone, mail, internet, credit/debit card, check, or money order. When it comes to online trainings, you can conveniently make payments online using a credit/debit card or over the phone by calling us at (833)283-2241.

Where can I find my payment receipt?

• There are two ways you can access your receipt. The first is through your email. After your purchase, you will be emailed a receipt. Check your spam or junk folder if you don't see it in your inbox. You can also access your receipt through Order History accessible through the User Profile.

How does online training work?

• Our online training involves several steps. You'll start by completing an online presentation, engage in self-check exercises, and conclude with a post-test. Upon successfully finishing the training, your certificate will be emailed to you. However, please note that the Emergency Preparedness online training has an additional requirement – a plan that needs to be submitted for a trainer's review. Please remember that we cannot issue partial clock hours for a training unless it is an Instructor-led course.

How long do I have to complete an online training?

• All classes remain accessible in your user account for a total of 180 days, which is equivalent to roughly six months from the date of registration. If your course is approaching its expiration, you can reach out to our office by email or phone to discuss the possibility of extending your class for an additional six months. On average, our students tend to complete their online courses within approximately 3 weeks well before the course expires.

How do I request an extension to finish my training?

• Reach out to our office before your course expires. You can contact us by email or phone to discuss the possibility of extending your class for an additional six months. 

Can I get a refund?

• Please be aware that our classes are non-refundable unless there are exceptional circumstances that lead to a cancellation by ChildCareEd. In such cases, credit for the same cash amount can be applied to your account for future purchases.

Can I get a 1098 form from ChildCareEd?

• No. ChildCareEd is not an eligible education institution with the IRS. Payments made to ChildCareEd for training are not eligible for tax deductions.

Can I use your website with all web browsers?

• Our website is optimized for use with the Google Chrome browser. If you don't already have Google Chrome, you can download it from this link. We highly recommend using the latest version of Google Chrome, ideally on a laptop or desktop computer, for the best experience when taking our online courses.

How can I request your help or support?

• We're here to assist you. You can reach out to us using the contact information provided on our Contact Us page.

Still have more questions?

• If you have further inquiries, don't hesitate to get in touch with us through the Contact Us page or use the "Message Us" feature. At ChildCareEd, we're committed to helping you forge a path to a world of learning. Your questions are important to us, and we're here to provide you with the information you need!